UIF ADDRESSES PUBLIC CONCERNS REGARDING ONLINE CLAIMS AND CLARIFIES PLATFORM MIGRATION PROCESS

The Unemployment Insurance Fund (UIF) has noted public concerns and recent media reports relating to delays experienced by some claimants during the submission of UIF benefit applications online.

The Fund acknowledges the frustration experienced by affected clients and wishes to assure the public that the matter is receiving urgent attention as part of ongoing efforts to modernise and improve UIF service delivery systems.

The UIF is currently undergoing a phased migration from the legacy uFiling system to a new upgraded and integrated digital platform known as UIF Online. The migration process commenced in April 2025 and is aimed at replacing an ageing system that has been in operation for approximately 19 years and had begun experiencing technological and operational limitations.

The new UIF Online platform has been developed using updated technology to provide a more user-friendly experience, improved turnaround times, enhanced communication with clients regarding the status of applications, and better claims management through integrated Business Intelligence capabilities.

The migration process is being implemented in three phases. Phase 1 included the migration of employee claims functionality and related internal systems, while Phase 2 focuses on mobile access and digital enhancements currently being piloted. Phase 3, which involves the migration of employer services, is expected to be finalised by August 2026.

The UIF wishes to clarify that employee claims functionality on the old uFiling platform has already been closed and new claims are no longer processed through the legacy claims system. However, the employer module remains temporarily accessible on the old platform while final testing and implementation of the upgraded employer services are being concluded.

The Fund is aware that some users may still encounter or attempt to access the old platform during the transition period. To address this, system redirects and public awareness initiatives have been strengthened to guide users towards the correct UIF Online platform. The Fund is also intensifying communication and education campaigns across various media platforms to ensure that employees and employers are informed about the correct digital channels to use.

The UIF processes a significant volume of claims every month, including unemployment, in-service and death benefit claims, through its integrated systems. Despite the complexity and scale of operations, the Fund remains committed to ensuring that all qualifying beneficiaries receive the support due to them efficiently and transparently.

The Fund further wishes to reassure members of the public that no legitimate claim is intentionally ignored or disregarded. Where clients experience delays or uncertainty regarding the status of their applications, they are encouraged to contact the UIF through official communication channels or visit their nearest Labour Centre for assistance.

The UIF remains committed to improving digital service delivery, strengthening system reliability and restoring public confidence in the administration of unemployment insurance benefits.